Built by a technician, run by a family.
Thermal Touch HVAC is a family-owned residential and commercial heating and cooling company serving five New Jersey counties — Monmouth, Ocean, Middlesex, Mercer, and Burlington. Founded in 2025 on one principle: diagnose the real problem, tell you honestly what you need, and get it right the first time.
The reason we answer every call.
Joe and Cassandra Perry founded Thermal Touch to build the kind of HVAC company they'd want showing up at their own family's door — straight answers, fair pricing, work that lasts.
When Cassandra picks up the phone or Joe pulls into your driveway, that's not a call center or a franchise crew. That's the family whose name is on the van.
Meet Joe & Cassandra
Joe runs the field work. NATE-certified with training from Lincoln Technical Institute, and an experienced residential HVAC technician — diagnostics, repair, commissioning, and maintenance. He's worked on nearly every make and model of furnace, boiler, heat pump, and central AC installed in New Jersey homes.
Cassandra runs the office. She's the person answering the phone, coordinating schedules, following up on estimates, and making sure every customer knows what's happening with their job. When you call Thermal Touch, you're almost certainly talking to Cassandra — and she'll get you a real technician on the way.
Together, they built Thermal Touch to be the kind of HVAC company they'd want if it were their own home: honest diagnostics, real pricing, no upsells, and someone who picks up the phone.
What makes us different
Diagnostic-first, always
Too many companies show up, glance at the equipment, and start recommending replacements before they've even measured anything. That's not us. Every call starts with a real diagnostic — pressures, temperatures, electrical readings, combustion analysis. We tell you what the problem actually is before we tell you what it'll cost.
Honest recommendations
If your system can be repaired, we'll tell you so. If replacement is the honest answer, we'll tell you why. We don't work on commission, we don't have quotas, and we don't play the "your compressor is bad, need a whole new unit" game. Repair-first is our default.
Real people, 7 days a week
We answer the phone Monday through Sunday, 8am to 7pm. If we can't answer immediately, we call you back — usually within the hour. No robot menus, no "your call is important to us." Real people.
Written service reports
Every service call comes with a written report — what we found, what we did, what the readings were, and what to keep an eye on. So you have a record, and so the next technician (whoever it is) knows what came before.
1-year workmanship warranty
Everything we install or repair is backed by a 1-year warranty on our workmanship. If it fails because of something we did, we come back and fix it, no charge.
Our service area
We cover five counties across New Jersey — Monmouth, Ocean, Middlesex, Mercer, and Burlington. Same $125 diagnostic + dispatch, no travel surcharge, everywhere we work.
Certifications & credentials
- NATE (North American Technician Excellence) certified
- EPA Section 608 certified for refrigerant handling
- Lincoln Technical Institute HVAC training
- Fully insured — general liability and workers' comp
- NJ business registration in good standing
Ready to work with us?
Cassandra and the team answer 7 days a week, 8am–7pm.