Legal

SMS Terms of Service.

Terms for text messaging with Thermal Touch HVAC. Last updated September 2026.

Program description

By opting in to text messages from Thermal Touch HVAC, you consent to receive SMS messages related to your service appointments, including but not limited to:

  • Appointment confirmations
  • On-the-way notifications with technician ETA
  • Follow-up service reports
  • Occasional service reminders (e.g., "your annual maintenance is due")
  • Responses to questions you text us

Sender identification

Messages are sent from (732) 558-5969 (our main business line) and (848) 294-1555 (our Twilio-hosted messaging line, used for scheduled notifications). Both lines are operated by Thermal Touch LLC dba Thermal Touch HVAC.

Message frequency

Message frequency varies based on your service activity. During an active service call, expect several messages. Between service calls, you may receive occasional reminders (usually not more than 1-2 per season).

Cost

Message and data rates may apply. Standard messaging rates are charged by your carrier — Thermal Touch does not charge you for text messages.

Opt-in

You opt in by checking the SMS consent box on our booking form, replying YES to a start-message from us, or explicitly telling us over the phone that you want text updates. Your consent to receive SMS is not a condition of purchase.

Opt-out

You can opt out at any time by replying STOP to any message. You'll receive a single confirmation message and will not receive further texts. To resume messages later, reply START.

Help

Reply HELP to any message for assistance, or contact us directly:

Supported carriers

All major US carriers are supported (Verizon, AT&T, T-Mobile, US Cellular, and their MVNOs). Carriers are not liable for delayed or undelivered messages.

Privacy

Text messages are subject to our Privacy Policy. We do not share your phone number or text content with third parties for marketing purposes.

AI-assisted messaging disclosure

Some messages you receive from us may be handled by an AI assistant named Riley. Riley will identify itself as an AI at the start of any conversation and can hand you off to a human on request at any time. Simply reply "human" or "person" to be connected with Cassandra or Joe.

Changes to these terms

We may update these terms from time to time. Material changes will be posted here with an updated "last updated" date.

Contact

Questions about our SMS program? Email info@thermaltouchhvac.com or call (732) 558-5969.

Call (732) 558-5969