Privacy Policy.

Who we are

Thermal Touch LLC dba Thermal Touch HVAC ("we", "us", "our") is a heating, ventilation, and air conditioning service business based in Howell Township, New Jersey.

Information we collect

When you contact us, book a service call, or fill out a form on this website, we collect information you provide such as:

• Name, phone number, email address
• Service address
• Description of the issue you're calling about
• Equipment details (brand, age, model where relevant)
• Payment information (processed by a third-party payment processor — we do not store card details)

We may also collect basic analytics data (pages visited, general location, device type) via standard web analytics tools.

How we use your information

We use your information to:

• Contact you to confirm appointments and coordinate service visits
• Deliver the services you've requested
• Send appointment reminders, on-the-way texts, and service reports (only if you opt in to SMS)
• Send occasional service reminders (e.g., seasonal maintenance reminders) — you can opt out any time
• Process payments
• Maintain service records for warranty and future service continuity

SMS communications

If you opt in to SMS communications, we send appointment-related texts from (732) 558-5969 and (848) 294-1555 (our Twilio-hosted messaging line). Message and data rates may apply. You can opt out at any time by replying STOP. Full details on our SMS Terms page.

Information sharing

We do not sell your personal information. We share information only with:

• Service providers who help us operate the business (scheduling software, payment processing, SMS delivery, email delivery)
• Manufacturers or suppliers when submitting warranty claims on your behalf
• Law enforcement or courts when legally required

Data retention

We keep service records indefinitely so we can honor warranties and provide continuity of service on repeat visits. You can request deletion of your personal information at any time by emailing info@thermaltouchhvac.com; we'll delete what we can while retaining records legally required for tax, insurance, and warranty purposes.

Cookies & analytics

This website uses standard analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings without affecting core site functionality.

Your rights

You can:

• Ask what personal information we have about you
• Request corrections
• Request deletion (subject to legal retention requirements)
• Opt out of SMS by replying STOP to any of our messages
• Opt out of marketing emails via the unsubscribe link in any email

Email info@thermaltouchhvac.com to exercise any of these rights.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated "last updated" date.

Contact

Questions about this policy? Email info@thermaltouchhvac.com or call (732) 558-5969.